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The results of the 2023 MarTech Replacement survey are in.
In addition to the now predictable first place for marketing automation among solutions replaced — and cost now holding a close second place among reasons for replacements — we saw an interesting development in who advocates for replacements.
Not a simple picture. Of course, we recognize that in real life there are likely to be many seats at the table for discussions of expensive software investments. As likely as not, we are talking about buying teams rather than one champion voice.
Nevertheless, whereas in previous years respondents self-identifying as executive management were calling the shots, we now see marketers and marketing technologists leading the way.
Admittedly, that result comes if you combine the numbers for marketing managers, marketers and marketing operations professionals: 62% in total.
It’s striking that IT seems to have so little input — but it has to be said that this is a survey taken by MarTech readers and that might mean IT is under-represented in the survey sample.
Why we care. The martech space gets ever larger and more complex. Understanding not only what’s in the martech stack and why, but also how it aligns with workflows, data flows and processes, isn’t easy. Does executive management have time to spare for granular analysis of martech needs?
2023 MarTech Replacement Survey Results
Find out which martech solutions were being replaced over the last year — and why.
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About the author
Kim Davis is the Editorial Director of MarTech. Born in London, but a New Yorker for over two decades, Kim started covering enterprise software ten years ago. His experience encompasses SaaS for the enterprise, digital- ad data-driven urban planning, and applications of SaaS, digital technology, and data in the marketing space.
He first wrote about marketing technology as editor of Haymarket’s The Hub, a dedicated marketing tech website, which subsequently became a channel on the established direct marketing brand DMN. Kim joined DMN proper in 2016, as a senior editor, becoming Executive Editor, then Editor-in-Chief a position he held until January 2020.
Prior to working in tech journalism, Kim was Associate Editor at a New York Times hyper-local news site, The Local: East Village, and has previously worked as an editor of an academic publication, and as a music journalist. He has written hundreds of New York restaurant reviews for a personal blog, and has been an occasional guest contributor to Eater.
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